Since March 10, 2020 as the date of the determination of the first Coronavirus case in Turkey, series of measures has taken to prevent the spread rate of coronavirus and to minimize the effects of the virus on economic life. In this context, a new regulation has brought some important changes for consumers of package tours.
Upon the termination of the package tour contract due to the coronavirus, the package tour organizer supposed to refund the fee to the consumer within 14 days from the notification of the termination according to the Package Tour Contracts Regulation. However, in accordance with the provisional article added to the regulation; the refund of the fee of package tours after 05.02.2020, which include transportation by air, will be made within 14 days following the sixtieth day after the flight ban is lifted. Therefore, the new situation is as follows: the refunds for package tours after 05.02.2020, which includes air transportation, will be made within 14 days following the sixtieth day after the flight ban is lifted while refunds for all other package tour contracts terminated due to coronavirus will be made within 14 days.